Wednesday, June 16, 2010

IE Crashes When Opening Office Docs

Found a user's machine where whenever they opened any Office document IE crashed. This seemed to work:

(not specifically Word) Resolution:
Step 1) Close all Internet Explorer and Office programs/windows
Step 2) Delete this file: C:\Program Files\Microsoft Office\Office 12\OWSSUPP.DLL
Step 3) Run the Microsoft Office Diagnostic located in Start --> Programs --> Microsoft Office --> Microsoft Office Tools --> Microsoft Office Diagnostic

Step 4) It should find 1 error and have fixed it. Now you can open your programs back up and try the SharePoint site. This should fix the problem.

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